Introduction:
Welcome to SECLO. We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website, make a purchase, or interact with us in any way.
Information We Collect:
-Personal Information: Name, email address, shipping address, payment information, phone number.
-Automated Data: IP address, browser type, device information, cookies, browsing history.
-Transaction Data: Order history, payment details (processed securely via third parties).
-Subscription Preferences: Plan type, renewal frequency, preferences.
-Marketing Preferences: Subscription to emails, participation in promotions, notifications about subscription.
How We Use Your Information
-To process and fulfill orders.
-To provide customer support.
-To personalize the user experience.
-To send promotional emails (with opt-in consent).
-To improve website functionality and performance.
-To comply with legal obligations.
-To process and manage subscriptions (payments, renewals, cancellations).
Sharing Your Information
We do not sell or rent your personal information. However, we may share your data with trusted third parties, such as:
-Payment processors (e.g., Stripe, PayPal) to process transactions securely.
-Shipping and delivery partners to fulfill orders.
-Marketing and analytics providers to improve user experience.
-Legal authorities if required by law, such as in response to a court order, legal process, or to comply with regulatory obligations.
We ensure that all third parties respect your privacy and adhere to data protection laws.
Cookies and Tracking Technologies
We use cookies to enhance your browsing experience, analyse website traffic, and serve personalised ads. By using our site, you agree to our use of cookies in accordance with this policy.
We use the following types of cookies on our website:
-Essential Cookies: Necessary for website functionality (e.g. Squarespace platform cookies).
-Performance Cookies: Help us analyse visitor behaviour to improve our services.
-Marketing Cookies: Used for personalised ads and retargeting (e.g. Instagram, Google Ads).
Some cookies on our website are set by third-party services, such as Google Analytics, Instagram and TikTok, to track website traffic and advertising performance. We do not control these cookies directly, and users review their respective privacy policies.
On our website, you will see a cookie consent banner that allows you to accept or decline non-essential cookies.
We may update this Cookie Policy from time to time to reflect changes in technology or legal requirements. Please review this page regularly for updates.
Your Rights (GDPR Compliance)
-Access: Users can request a copy of their data.
-Correction: Users can request corrections to inaccurate data.
-Deletion: Users can request that their data be deleted.
-Opt-Out: Users can unsubscribe from marketing emails anytime.
To exercise your rights, please contact us at annika@seclo.co.uk
Data Security
We take the security of your personal information seriously and have implemented measures to protect it from unauthorized access, alteration, disclosure, or destruction. Our website is hosted on Squarespace, which provide industry-standard security features, including:
-SSL Encryption: Our website is secured with SSL (Secure Sockets Layer), ensuring that all data transmitted between you and our site is encrypted and protected.
-PCI Compliance: If you make a purchase, your payment information is processed securely through Squarespace’s PCI-DSS compliant payment processors, ensuring safe handling of credit card data.
-Regular Security Monitoring: Squarespace continuously monitors their platform for potential threats and applies security updates to protect against vulnerabilities.
-Data Storage and Access Controls: Your data is stored securely, with restricted access to authorized personnel only.
-Automatic Backups: Squarespace performs regular backups to prevent data loss in the event of an issue.
While we take all reasonable precautions to protect your data, no method of transmission over the internet is 100% secure. We encourage users to take their own precautions, such as using strong passwords and keeping login details confidential.
If you suspect any unauthorised access to your account or have concerns about your data security, please contact us immediately at annika@seclo.co.uk.
Third-Party Links
Our website may contain links to third-party websites, services, and applications that are not operated or controlled by SECLO. Clicking on these links may direct you to external sites, which have their own privacy policies and practices that we do not control or endorse.
We are not responsible for the privacy practices, content, or security of any third-party websites. We encourage you to review the privacy policies of these external sites.
-Social media platforms (e.g. Instagram, TikTok)
-Payment processors (e.g. PayPal, Stripe)
-Shipping carriers (e.g. Royal Mail, DHL)
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updates revision date.
Contact Information
If you have any questions regarding this Privacy Policy, please contact us at:
SECLO Ltd
Email: annika@seclo.co.uk
Address: 15 Kingfisher House, Limborough Road, OX12 9YN